An operating system for venues running padel, tennis, squash, pickleball or table tennis. It covers court bookings, memberships, coach payroll, player payments and analytics from one platform — replacing the patchwork of separate booking app, spreadsheet payroll and manual membership tracking most clubs run today. Modern systems also handle open matches, multi-venue operations and same-source refunds.

Two pricing models exist. SaaS subscriptions run roughly $40-160/month for a single venue up to 4 courts and $200-500/month for 5-15 courts with multi-staff setups. Marketplace platforms like Playtomic charge 5-15% commission per booking instead — applied even to bookings the club generated itself. Courtoo uses a flat monthly subscription scaled by court count above 4, with no per-booking commission; online payment fees are billed directly by Stripe.

Industry standard is a 24-hour cancellation window — bookings inside the window are non-refundable, with free cancellation or player transfer outside it. Required upfront deposits, forfeited on no-show, cut no-show rates further — especially on open matches where one missing player leaves the court half-empty. Courtoo handles deposit collection, automatic refund-on-cancel within window and forfeit-on-no-show as first-class flows, not policy you enforce by email.

Subscription-based memberships covering courts, open matches, academy and events raise lifetime value per player by at least 1.5× compared to pay-per-booking models — observed across our pilot deployments. The mechanic: monthly recurring revenue gives the club a predictable base, and players renew because the bundle costs less than ad-hoc booking. Off-peak fill rate also improves because subscribers actively seek matches inside their plan rather than skipping low-demand hours.

Month-to-month by default. Annual billing is 17% off, but you can cancel at the end of any month and your data exports come with you. No auto-rollover into a new annual term, no exit fee.

Players, memberships and payment history migrate with the club. Your setup contact handles the import end-to-end, not a tier-three handoff. Most clubs are live in 5–7 working days including the import — day one isn't a blank file.

Guided setup, walked through end-to-end by your setup contact. 2 hours of conversation covers courts, hours, team, memberships and the widget. Add 5–7 working days if you're importing players and history — scheduled around your data readiness, not ours.

Your account stays yours. Connection takes one screen and we never sit in the money flow — provider fees bill you direct. Card terminal, cash and club balance are first-class alongside online, and refunds map to a destination you set per case.

WhatsApp and email during business hours, with a response SLA measured in hours, not days. Your setup contact stays with you through the first weeks live, so the person who knows your club is the person who answers.

Every list in the admin — players, bookings, payments, audit log — exports to a clean spreadsheet in one click. Full delete on your word, same day. Your decision to stay is yours, and so is the decision to go.